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©2020 by TruVoice Lessons LLC

As a student of TruVoice Lessons LLC, I understand and agree to the following:

For students working with a teacher on a recurring weekly basis, I understand that I will receive a recurring PayPal invoice. I understand that payment will be due no later than 24 hours in advance of my lesson time. I understand that if the invoice for my lesson time is not paid at least 24 hours in advance, my lesson time will be forfeit.

For students scheduling on a lesson-by-lesson basis, I understand that I must schedule my lessons through the Book Now section on www.truvoicelessons.com. I understand that payment will be requested and due at the time of scheduling the lesson.

I agree to give at least 24 hours’ notice for cancellation or rescheduling of any lessons. I understand that if I do not give at least 24 hours’ notice for cancellation or rescheduling of a lesson, that my lesson time and payment for that lesson will be forfeit. I understand that I will not be refunded for lessons cancelled or missed with less than 24 hours’ notice, except for cases of emergency. I understand that if I believe that I should receive a refund for any missed or cancelled lessons, that I must write an email to contact@truvoicelessons.com explaining why I should receive a refund. I understand that the decision to give a refund is at the sole discretion of TruVoice Lessons LLC.

I understand that if an instructor must cancel, they must give at least 24 hours’ notice and try to reschedule the lesson. I understand that if a lesson is cancelled by an instructor with less than 24 hours’ notice that my lesson will be made up free of charge and that lesson will be refunded, except in cases of emergency. I understand that what is deemed an instructor emergency is at the sole discretion of TruVoice Lessons LLC. I understand that I may be offered another instructor in the case of instructor cancellations, but that it is my choice whether I wish to make up a missed/cancelled session with the other instructor.
I agree to be on time for lessons. I understand that if I am more than 15 minutes late for a 60-minute lesson or 10 minutes late for a 30-minute lesson, the remainder of my lesson will be cancelled and my payment for the lesson will be forfeit. I understand that if an instructor is more than 10 minutes late for a 30-minute lesson or 15 minutes late for a 60-minute lesson, I will be refunded for that lesson and I will be rescheduled for a new lesson time free of charge.

I understand that instructors are NOT ALLOWED to work with me except through TruVoice Lessons LLC. I understand that if an instructor attempts to work with me outside of TruVoice Lessons LLC, that I must report it immediately to contact@truvoicelessons.com with as many details as I can provide. I understand that if I report an instructor seeking to work with me outside of TruVoice Lessons LLC and the report turns out to be true, I will receive a reward of $200 from TruVoice Lessons LLC. I understand that if a teacher works with me outside of TruVoice Lessons LLC and I fail to report it, TruVoice Lessons LLC may seek legal action against me for breach of contract.

I understand that online lessons are taught using Zoom, which can be installed at zoom.us or as an app. I understand that choosing to use any other programs for online lessons is at the discretion of the instructor. I understand that if I am having any trouble using Zoom (e.g. link not working), I am to immediately contact my instructor and seek technical support at zoom.us.

I agree to abide by all these guidelines and policies as a student of TruVoice Lessons LLC. I understand that violations of these policies or frequent attendance issues can result in termination as a student of TruVoice Lessons LLC, and such action is at the sole discretion of TruVoice Lessons LLC. By Clicking "I accept" I  understand and agree to the terms in this contract. By Clicking "I don't accept" I  understand that I cannot receive lessons with TruVoice Lessons LLC.